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Are Glidewell Online Case Studies free to view?
Yes. The Glidewell Education Center provides free online presentations in an effort to contribute to the overall knowledge of practicing dental professionals.

Can I order Glidewell Online Case Studies on DVD?
Yes, many of our presentations are available as free DVDs; to order, click here. You may also reserve your copy by phone at 1-800-854-7256.

Are all of Glidewell Online Case Studies available for continuing education credit?
No. Visit www.glidewellce.com to see our available continuing education articles and videos.

Where can I learn more about continuing education credit?
Visit the credit page at www.glidewellce.com.

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What are the minimum computer specifications required to watch Glidewell Online Case Studies?

Windows

• Microsoft Windows®: 2000 or XP with service pack 2
• Microsoft Internet Explorer 6/7 or Firefox 1.0/1.5/2.0
• 256 megabytes (MB) of RAM - 512 MB recommended
• Broadband Internet connection or access to a high-speed network
• Super VGA (800 x 600) or higher resolution
• 16-bit sound card
• Speakers/headphones

Macintosh

• Mac OSX 10.3 - 10.5
• Safari 1.3, Safari 2.0, or Firefox 1.0/1.5/2.0
• 256 megabytes (MB) of RAM - 512 MB recommended
• Broadband Internet connection or access to a high-speed network
• Super VGA (800 x 600) or higher resolution
• Speakers/headphones

Is a Firewall blocking my video presentaiton?
Some corporate networks and Internet Service Providers block video transmissions. If you cannot see video (even though your system meets the system requirements), you may want to contact your Internet Service Provider or Network Administrator to see whether a security Firewall is blocking video transmission.

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Do I need to upgrade my Internet Browser?
Most modern browsers should allow you to view Glidewell Online Case Studies. However, you may find it necessary to upgrade to the most recent version of your browser. To upgrade your browser, use the following links:

Microsoft Internet Explorer  •  Netscape Navigator  •  Safari  •  Firefox

How can I set my browser to allow the presentation pop-up window to open?
Pop-up blockers may prevent the presentation window from opening. To fix this problem, set your pop-up blocker to allow pop-ups from glidewell-lab.com. Please see your pop-up blocker's help section for more information. Many pop-up blockers can by modified via a "settings," "options," or "block/allow" button.

The presentation window opens, but I cannot see any video.
A browser error may have occurred. If this problem persists, try closing the window and relaunch the presentation. Your Internet Service Provider may be experiencing problems with their servers. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider. You may need to empty your Browser cache. Use the following links for further explanation:

Microsoft Internet Explorer  •  Netscape Navigator  •  Safari  •  Firefox

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Flash Player is our default video player for Streaming.
You may need to upgrade to the latest version of Flash Player to view our presentations online.

Click here to upgrade to the latest version of Flash Player.

Why do the Streaming video presentations stop or pause?
The most common cause of a stop or pause is Internet traffic congestion or low bandwidth. You may need to upgrade to higher speed service or your Internet Service Provider (ISP) may be experiencing high traffic volume. Please contact your ISP for more information.

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QuickTime is our default player for Downloads.
You may need to upgrade to the latest version of QuickTime to view our downloaded presentations.

Click here to upgrade to the latest version of QuickTime.

Can I play the downloaded QuickTIme file in iTunes or on my iPod?
All of our Downloads are iTunes and iPod compatible. You may need to upgrade to the latest version of iTunes.

Click here to upgrade to the latest version of iTunes.

Why does it take so long to download?
Download times vary depending on your network speed, file size and a number of other factors. We chose to offer high-quality video and audio for download. This increases the file size and download time, but provides you with clear, detailed sound and images.

The QuickTime logo displays in my browser but the video won't download.
The video is loading in your browser instead of downloading to your computer. To Download, right-click on the "Download" link on the video page. Use the browser dialog to save the linked file to your computer. For example, in Internet Explorer, right-click and choose "Save Target As", in Safari, right-click and choose "Download Linked File".